FAQ'S

Do you provide International delivery?

Please contact us directly for International sales

How do I return an item?

Returns Address:

Nok Culture

86 - 90 Paul St,

Hackney, London

EC2A 4NE

 

What do our order statuses mean?

Received: Your order has been received and is waiting on payment before entering the production queue.

Paid: We have received confirmation of payment; your order has entered the production queue and will be shipped within 5 working days.

Internal Order Query: Your order is on hold pending a query. If your order has been marked for a query and a member of our team hasn’t been in touch, they will be very shortly.

Shipped: Production has been completed and your order has been scanned as shipped. Please refer to our shipping information below for estimates on shipping times

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How much does shipping cost?

Shipping costs vary, please see check out page..

 

How long will delivery take ?

Shipping time 3-5  working days, plus initial 2 working days for order processing.

 

What happens if my order doesn't arrive?

All delivery estimates are based on quotes supplied by the relevant courier, so they can't be guaranteed by Nok Culture. If your parcel is not delivered within the estimated window then it's very likely there has been a delay in transit. 

If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we'll be able to work with you to resolve the problem.